Cancellation policy requiring patrons to come into a store to get a cancellation form (they can’t email you a soft copy), then requiring the customer to snail mail or fax the cancellation form is an absolutely terrible customer experience and I will never utilize this company again.
Hours are posted on google and storefront to be open at 9am…. NO ONE has shown up to open their store. Not good customer service when people plan their day and have things going on.
Im writing this for my mom She loves this place! She always talks about how Riley is so helpful and informative especially her first time going she made sure to explain everything to her well! KEEP UP THE GOOD WORK
I've been to quite a few tanning salons and I'd have to say this one is the cleanest and has the nicest staff. I love their monthly packages and when they have sales on the lotions the prices are decent. My favorite person who always greets you with a smile would be Riley, she's super friendly and very informative on the business.
My girlfriend tans here and I have gone in with her a few times and waited in the lobby while she tanned. The middle age lady that was working, I believe she said her name is Jen, is always cleaning and my girl said she doesn't ever worry about her beds being clean when this lady is working. The lady is very pleasant and explains everything thoroughly. I have seen this place extremely busy and she still shows respect and attention to each customer. I've noticed the customers interact with Jen and seem to love her. I recommend coming here when she is working. Closing time shouldn't become a problem if you remember that these ladies want to go home too. Being in on time is a matter of respect. This place and the employee Jen gets 5+stars. Keep in mind that people get frustrated at times but it doesn't necessarily define their character. If customers show some respect and appreciate the cleanliness of this salon...rather than attacking the workers maybe small things wouldn't be such a problem. Some of the workers need to pay attention to their beds but not afternoon shifts...my girl will not come here in the morning to tan because of rude employee and dirty beds. Come on afternoon shift.